Shipping policy
At Owala Store, we strive to deliver your order quickly and securely.
Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
Shipping Time
- United States: 3–7 business days
- Canada: 5–10 business days
- United Kingdom: 5–10 business days
- Australia & New Zealand: 7–14 business days
- International Orders: 7–21 business days
Shipping times may vary due to customs, weather conditions, or carrier delays.
Shipping Rates
- Free shipping may be available on selected orders and promotions.
- Shipping costs are calculated at checkout based on destination and package weight.
Order Tracking
- Once your order ships, you will receive a tracking number via email.
- Tracking information may take 24–48 hours to update.
Customs & Import Duties
- International customers may be responsible for customs duties, taxes, or import fees required by their country.
- These charges are not included in the product or shipping price.
Incorrect Address
- Customers are responsible for providing accurate shipping information.
- Orders returned due to an incorrect address may incur additional shipping charges.
Lost or Damaged Packages
- If your package is lost or arrives damaged, contact us within 7 days of delivery.
- We will work with the shipping carrier to resolve the issue as quickly as possible.
Contact Us
For shipping questions or order assistance, contact us at:
Email: support@owalastore.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
Thank you for shopping with Owala Store! We appreciate your trust and support.